Responsible Gaming at JILIBB — Play Safely, Stay in Control

Our Commitment to Safe Play

JILIBB's PAGCOR licence requires us to uphold responsible gaming standards, and we take that obligation seriously. Our platform is designed so that setting limits, taking breaks, or stepping away entirely is always as easy as placing a bet. We want every session to remain what it is meant to be: entertainment.

If you ever feel that gambling has stopped being fun — that it is causing stress, financial pressure, or conflict with people you care about — please use the tools on this page or reach out to a support service immediately. There is no obligation to wait until a problem becomes serious before seeking help.

Player Controls Available at JILIBB

The following responsible gaming tools are available to all JILIBB members at no cost. You can activate or adjust any of these by visiting your account settings or contacting our support team directly.

• Deposit limits — set a daily, weekly, or monthly cap on how much you can add to your JILIBB wallet
• Loss limits — define the maximum you are comfortable losing in a given period; once reached, no further play is possible until the limit resets
• Session-time reminders — receive an in-lobby notification after a set duration to remind you how long you have been playing
• Cooling-off period — temporarily pause your account for a chosen period (24 hours, 7 days, 30 days, or longer) without permanently closing it
• Self-exclusion — permanently block access to your JILIBB account; this cannot be reversed within the exclusion window and covers all JILIBB platforms

Recognising the Warning Signs

Problem gambling can develop gradually. The following signs may indicate that gambling is having a negative impact on your life:

• Spending more money or time on gambling than you planned
• Chasing losses — continuing to play in an attempt to recover money already lost
• Borrowing money, selling items, or cutting back on essentials to fund gambling
• Hiding your gambling activity from family or friends
• Feeling irritable, anxious, or depressed when unable to play
• Gambling to escape stress, boredom, or difficult emotions rather than for entertainment

If any of these apply to you, we encourage you to activate a cooling-off period or self-exclusion immediately and speak with a professional support service. These feelings are more common than people realise, and help is available without judgment.

Protecting Minors — Age 21+

JILIBB strictly enforces the Philippine minimum gaming age of 21. We verify player age during the KYC process before any deposit or withdrawal is permitted. If you share a device with someone under 21, please keep your JILIBB account secure with a strong password and log out after every session.

If you suspect a minor has accessed any online gambling platform, you should report it to PAGCOR and to the platform directly. JILIBB takes all such reports seriously and will act promptly.

Where to Get Help

If you or someone you know needs support with problem gambling, the following resources are available in the Philippines:

• National Center for Mental Health (NCMH) crisis hotline — call 1553, available 24/7, free of charge, completely confidential
• PAGCOR's responsible gaming resources — available through the official PAGCOR website
• JILIBB self-exclusion — contact our responsible gaming priority support channel to close your account immediately, with no hold time

Reaching out for help is a sign of strength, not weakness. NCMH's line (1553) is staffed by trained mental health professionals who understand gambling-related concerns. The call is free, and nothing you share is reported to anyone outside the service.